22bet's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the 22bet platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

22bet provides a safe and trusted online betting and casino experience for users in Bangladesh. To learn more about our site and services, visit our About Us page. We believe you should have full control over your personal information, and our data management framework is built with that in mind.

2. What Information Is Collected

22bet collects the following types of information for account registration and service delivery.

2.1 Information You Provide Directly

We collect information when you provide it to us. This includes:

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Residential address and district
• Bank account number, bKash, Nagad, Rocket, or Upay number (for transaction verification)
• Information provided when requesting support via live chat or email

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser type and operating system
• Pages visited, time spent, and navigation patterns
• Cookie and session data (see Section 7 for details)
• Betting and gaming activity logs

2.3 Information from Third Parties

On occasion, a limited amount of information may be collected from trusted third parties for identity verification or fraud prevention purposes. We never sell your information to advertisers or any unauthorised parties.

3. Purpose of Data Use

Collected information is used only for specific and transparent purposes. 22bet processes this data for the following:

• Creating accounts and completing identity verification
• Processing deposit and withdrawal transactions securely
• Improving the quality of betting and gaming services
• Providing 24/7 live chat and email support
• Informing users about relevant bonuses and offers
• Detecting and preventing fraudulent activity
• Monitoring responsible gaming and ensuring user safety
• Meeting legal obligations

Your explicit consent will be obtained before using your information for any purpose beyond those listed above.

4. Data Sharing and Disclosure

22bet never sells your information to third parties. However, limited information may be shared with the following parties in specific circumstances:

4.1 Service Partners

Only the necessary information is shared with trusted partners who handle transaction processing, technology infrastructure, and customer support. These partners are contractually bound to uphold 22bet's privacy standards.

4.2 Legal Obligations

Information may be disclosed to authorities when required by a court order or applicable law. Such disclosures are always kept to the minimum necessary.

4.3 Corporate Changes

In the event of a business merger or acquisition, user data may be transferred to the new entity. Users will be notified in advance, and the protections in this privacy policy will continue to apply.

5. Data Security Measures

22bet has put in place multiple technical and organisational measures to keep your information secure.

No method on the internet is completely impenetrable. We therefore also ask users to keep their passwords private and avoid logging in from unfamiliar devices.

6. Your Rights and Choices

As a 22bet user, you have the following rights over your own information:

6.1 Right to Access

You can request at any time, via live chat or email, to find out what information we hold about you.

6.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can request that it be corrected. Additional documents may be required for certain changes that need identity verification.

6.3 Right to Deletion

After an account is closed and the applicable retention period has passed, you may request that your personal information be deleted. However, some information is required by law to be kept for a set period.

6.4 Withdrawing Marketing Consent

If you no longer wish to receive promotional messages or emails, you can request to opt out at any time. However, essential messages related to transactions and security will continue to be sent.

To exercise any of the above rights, contact our 24/7 support team. Our support team provides assistance in both Bengali and English.

7. Cookies and Tracking Technologies

The 22bet website uses cookies and similar technologies that store small data files in your browser. These help improve your experience.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and core functionality — these cannot be disabled.
• Functional cookies: Remember your language, theme, and other preferences.
• Analytics cookies: Collect anonymous statistics to help us understand which parts of the website are used most.
• Security cookies: Help prevent fraud and unauthorised access.

You can control or disable most cookies through your browser settings. Keep in mind that disabling essential cookies may affect the proper functioning of the platform.

8. Data Retention Period

All necessary information is retained while your account is active. Once an account is closed, the following rules apply:

• Transaction records: generally retained for up to 5 years as required by law
• Identity verification documents: retained after account closure for the applicable period
• Support conversation logs: kept for a limited time to improve service quality
• Marketing data: use stopped immediately upon withdrawal of consent

Once the set retention period ends, we securely delete or anonymise your information so it can no longer be identified.

9. Protection of Minors

22bet provides services only to individuals aged 21 or above. We never knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.

To learn about our stance on responsible gaming and detailed age-restriction guidelines, please read our Responsible Gaming Policy.

10. Policy Changes and Notification

22bet reserves the right to update this privacy policy as needed. For significant changes:

• A notification will be sent to the registered email address before the changes take effect
• A clear notice will be displayed on the website
• The date of the change will be noted at the top of this page

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. To learn about the terms and conditions of all our services, please read our Terms and Conditions.

11. Contact Us

If you have any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

We aim to resolve any data-related requests as quickly and transparently as possible. You can also visit our FAQ page for answers to common questions.