Responsible Gaming Guide
Gaming at 22bet is meant to be enjoyable — we are here for every user to make sure it stays that way. Learn how to keep yourself protected.
Gaming is for fun, not addiction
22bet believes betting and casino games should be a form of entertainment — just like watching cricket or enjoying a film. But when gaming goes beyond your control, it can cause problems for both the individual and the family. That is why responsible gaming is a priority for us.
Under our Terms and Conditions, users must be at least 21 years old to open an account and take part in any form of betting activity on 22bet. We reserve the right to temporarily or permanently close an account if age cannot be verified.
Responsible gaming does not just mean reducing how much you play — it means knowing when to stop, how to set limits, and not hesitating to seek help when needed. We operate these tools in full compliance with our Privacy Policy, keeping your personal information completely secure.
Remember, there is no guarantee of winning from betting. Never wager money whose loss would cause problems in your daily life. Before every bet, ask yourself — is this purely for fun, or am I trying to recover a loss?
The minimum age to take part in all betting and casino games on 22bet is 21. Protecting minors from gaming is our responsibility.
Self-Control Tools
22bet provides several tools to help you stay in control of your gaming. Using them is entirely your personal choice and they can be activated at any time.
Deposit Limit
Set the maximum amount you will deposit within a given period (daily, weekly, or monthly). Once a limit is set, it takes effect immediately.
Session Time Limit
Set how long you will stay on the platform in one session. When the time limit is reached, a break notification is automatically displayed.
Temporary Break
Temporarily lock your account for a set period (24 hours to 30 days). You will not be able to log in during the break.
Self-Exclusion
Request a long-term (6 months to permanent) self-exclusion. During this period, the account cannot be reactivated and any attempt to open a new account will be blocked.
Loss Limit
Set the maximum amount you can lose within a given period in advance. Once the limit is reached, you will not be able to place further bets during that period.
Bet Limit
Set the maximum amount you can place on a single bet. An effective way to keep your gaming within budget.
To activate these tools, contact 22bet's 24/7 live chat support or send a request by email.
Recognise the Signs of a Problem
If you notice any of the following signs in yourself, it is time to seek help.
Repeatedly playing to win back money you have lost — this tendency is called "chasing losses" and it is a sign of serious trouble.
Hiding your betting from family or friends and lying about how much you are spending.
Betting with money meant for bills or food — which creates financial and family hardship.
Feeling uncomfortable or anxious when not playing, and spending most of the day thinking about betting.
Repeatedly failing to stop despite trying, and going beyond your set budget.
Habits for Safe Gaming
- Set a fixed budget before you start betting and never deposit more than that amount.
- Treat betting as a cost of entertainment, not as a source of income.
- Avoid playing for long stretches at a time — take regular breaks.
- Avoid playing when you are under stress, feeling lonely, or depressed.
- Do not place bets while under the influence of alcohol or any other substance.
- Review your gaming history regularly and try to understand your own patterns.
- Talk openly with family and close ones — they are the most effective source of support.
- Do not manage an account on behalf of anyone under 21 or place bets for them.
Where to Get Help
Acknowledging a problem is a sign of strength. Rather than trying to face it alone, seek support from any of the sources below.
22bet Live Chat
At any time of day or night, contact 22bet's 24/7 live chat support in Bengali. Self-exclusion or limit requests are processed immediately.
Email Support
If you prefer to make a written request, message 22bet's support email. Assistance is available in both Bengali and English.
Family and Close Ones
A family member or close friend is often the first to notice a problem. Talk to them openly — they will not judge you, they will help you.
Mental Health Counsellors
Gaming addiction is a mental health condition. Seek professional support from a trained counsellor or psychologist — this is not weakness, it is a brave step.
Hospitals and Healthcare
For severe addiction, contact the mental health department of a local public or private hospital. This service is becoming increasingly accessible across Bangladesh.
Support Groups
Talking to people who have overcome addiction can be motivating. Join an online or in-person support group and share your experience.
22bet's Accountability
22bet is not just a betting platform — we actively work to promote responsible gaming. Every member of our team is trained to identify risky behaviour and provide the necessary support.
You will find more detailed questions and answers about responsible gaming in our FAQ section. Do not hesitate to contact our support team about anything.
- Strictly preventing the registration of anyone under 21.
- Processing self-exclusion requests quickly and effectively.
- Technical measures to protect minors from accessing accounts.
- Proactively notifying users when a suspicious gaming pattern is detected.
- Ensuring support in Bengali so no one is denied help due to a language barrier.
- Including responsible gaming messages in promotional materials.
Protecting Minors
It is important to take a few precautionary steps to ensure no one under 21 in your family can use your account.
- Never share your account password with family members.
- Always log out after use, especially on shared devices.
- Use parental control software to block betting sites on children's devices.
- Keep bank cards and mobile banking access out of reach of minors.
- Have an open conversation with teenage children about the risks of online gaming and betting.
- If you have any suspicion, let 22bet support know — we will act promptly.
Frequently Asked Questions
Answers to questions commonly asked about responsible gaming.